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In summary, the Damage Policy is
No Damage Deposit
Replace not Repair
No Pets, No Dogs, No Smoking
No Noise, Music or Unruly Behaviour
Since 2005, IdyllicPrague are proud to have hosted 7,000 Guests
for 35,000 Guest Nights
Guests have been happy, and have enjoyed their holidays
{Click here for Guest Reviews}
The only Groups who have occasionally created any disturbance have been
non-family Groups under the age of 30
If you are a Non-Family Group under the Age of 35 please click here
For Family Groups, and Groups Over the Age of 35, please read the text below for more details: -
IdyllicPrague do not ask their Guests for a Security Deposit or
a Breakage Deposit but
IdyllicPrague will ask Guests to reimburse the cost
of
breakages where IdyllicPrague consider that to be appropriate.
Please inform IdyllicPrague.com as soon as possible of any damage, breakage or defect.
We want our Guests to enjoy a happy relaxed time, so we offer some guidance below as to what acceptable noise might be:-
Family Groups: Since 2005 and 35,000 Guest
Nights, Family Groups have never been a problem. So. relax and enjoy!
Family noise: such as children playing in the
swimming pool, has never caused a problem. If children become
excessively
noisy, please respect your neighbours as you would wish them to respect you,
but there has never been a problem in 15 years
Wedding noise: we have hosted several very successful
weddings, and this has never been a problem.
Wedding
Parties
and
Organised
Parties must be discussed
and agreed with us in advance
Late noise: Czech Law strictly forbids any noise after
22:00. Please respect this
Music: Music can offend neighbours, so we regret we
cannot permit any music. Music may be acceptable for specific occasions
such as as
Weddings
and
Organised
Parties, but this must be discussed and explicitly agreed and planned
with us in advance
Colleague noise: non-family groups of colleagues, particularly under 35 years of age, gathering in the gardens will offend the neighbours click here
Noise or unruly behaviour that causes neighbours to complain
will
be treated as chargeable damage.
If complaints from neighbours become intense, we may have to ask you to leave
the Cottage.
Instead of partying in your Cottage garden, we recommend the local
pub/restaurant
Ve Mlejně
which is situated 50 metres
across the bicycle track from
Conifer Cottage.
Ve Mlejně serves excellent beer at low prices, and excellent affordable lunches
If you continue to buy beer,
Ve Mlejně will often agree to stay open as late as
you like!
If IdyllicPrague has asked you to do so, please click here to send an email to confirm your acceptance of this Damage Policy
IdyllicPrague.com want their Guests to enjoy happy and relaxing
holidays. IdyllicPrague.com
therefore want to create as little fuss and inconvenience as possible in
resolving any damage or
breakage.
Please try to understand the viewpoint of the IdyllicPrague.com
team. The cost of a small
broken item is usually small, however considerable cost and inconvenience can be
incurred
in hurriedly purchasing a replacement. Our priority will be to ensure that
everything is perfect
for the arrival of the next group of Guests. We therefore ask:-
1) Please inform IdyllicPrague.com as soon as possible of any breakage or defect.
2) If you can obtain a replacement that would be greatly appreciated.
For example, if you accidentally drop and break a cup, and the
cup is one of
a matching set
of six cups, the IdyllicPrague.com
team and all subsequent Guests would be extremely grateful
if you
purchased a
replacement set
of six cups. This will not be expensive, and will be greatly
appreciated
by everyone. In particular
it will make the changeover to new Guests at the
end of your holiday much easier
for everyone.
IdyllicPrague.com have never yet charged for small breakages
or damage and hope never to do so.
We are very grateful for the goodwill and helpfulness of our Guests in resolving
any small defects.
IdyllicPrague.com want their Guests to enjoy happy and relaxing
holidays. IdyllicPrague.com
therefore want to create as little fuss and inconvenience as possible in
resolving any damage or
breakage.
If any large breakage or damage occurs, please inform
IdyllicPrague.com as soon as possible.
IdyllicPrague.com will take a very tough approach to Guests who fail to declare
serious damage
or breakage. Please also inform IdyllicPrague.com of any defect as soon as
possible.
The total cost of large breakages or damage is often far greater
than the cost of a repair.
Members of the IdyllicPrague.com team will have to organise and supervise repair
work.
In extreme cases substitute provision may have to be made for subsequent Guests
which can
add very significantly to the expense.
The Cottages won awards for innovative design when built.
These awards focused on low carbon footprint,
rapid construction and architectural excellence. As a consequence the cost
of repairs to the Cottages may
be substantially less or substantially more than you might expect by comparison
to more traditionally built houses.
IdyllicPrague.com routinely use a specific building engineer as
a subcontractor for more significant
maintenance and repair. His prices are not high compared to other
subcontractors and the
quality of his work is good. IdyllicPrague will normally rely on his
quotation and will not seek
any other quotation for the work. Seeking alternative quotations will add
substantially to the
total cost as it can be difficult and time consuming to find suitable craftsmen
in Prague. Thus
additional management time and the cost of delay might add significantly to the total cost.
It is better
for all parties that these unnecessary additional costs are avoided.
IdyllicPrague.com will normally only ask for prompt
reimbursement of the estimated cost of repair.
However in extreme cases it may be necessary for IdyllicPrague.com to ask Guests
to reimburse
additional costs.
If Guests do not promptly reimburse the estimated cost of repair
or unreasonably deny responsibility
then IdyllicPrague.com will ask their specialist bilingual lawyers to obtain
payment. The cost of these
lawyers will add substantially to the final settlement. The first letter
typically costs GBP £200 and after
that the legal costs escalate rapidly. In addition costs
that are a direct consequence
of the damage
and loss of facility to subsequent Guests may also be added.
If Guests do not
reveal which member of a group
should be responsible for reimbursing the cost of the
damage then IdyllicPrague
will make appropriate
assumptions as to liability in order to obtain prompt
repayment.
Some damage cannot be repaired and does not have a direct
financial value. Nevertheless IdyllicPrague.com
may ask for appropriate payment. For example the Cottage gardens contain
some beautiful mature
trees. In an extreme case, wanton malicious serious vandalism which is
clearly not accidental may
necessitate a payment of appropriate damages.
Moving heavy furniture and leaving it in a different room may be considered
to be Damage.
This is because it may be necessary to take emergency measures to relocate the
furniture
before the arrival of the following Guests, and this may be expensive.
A "make-do" repair may not be adequate, so a new replacement is
often unavoidable. The alternative
would be to allow the Cottages to degrade with wear and tear over time and this
is not acceptable.
Thankfully large breakages and damage are extremely rare.
Almost all IdyllicPrague.com Guests
are super people who treat the Cottages with care and respect. We want to
ensure that dealing
with an unfortunate holiday accident should be as comfortable and collaborative
as possible.
Accidents happen - we do not want an incident to cast an unhappy shadow over
your enjoyment
of your holiday. With good will on both sides sensible resolution
will quickly be achieved.
For the comfort of other Guests, smoking and pets are strictly forbidden in the Cottages click here.
IdyllicPrague.com has decided
to offer an allergen free environment in the
IdyllicPrague.com Cottages.
So smoking is not allowed.
Animals are not
allowed. Pets are not allowed. Click
here.
To the best of our knowledge no one has ever smoked in the Cottages,
and no
pets or other animals
have ever been inside the Cottages. We can
therefore
offer an allergen free environment to all our Guests.
If there is evidence of serious transgression of this policy
then IdyllicPrague may charge Guests for
specialist professional deep cleaning of the Cottages and replacement of soft
furnishings, in order
to ensure that
future Guests can continue
to be guaranteed an allergen free Cottage.
IdyllicPrague are not responsible for Guests' personal items and
recommend that all Guests arrange
personal travel insurance for their possessions during their holiday.
Guests should check that the Cottages are secure and the
intruder alarm and smoke alarm are working
correctly. If Guests have any concerns these must be communicated to
IdyllicPrague immediately.
Guests are responsible for normal security such as ensuring all
doors and windows are locked shut when
they leave the Cottage and making sensible use of the intruder alarm.
++++++++++
Click
here for pet policy. Click here
for Payment Policy. Click
here for exchange rates
Click
here for payment details. Click
here for Stag Groups.
"Sender pays all fees" click here for more details.
For more Payment Details please click here
All Guests will be asked to sign an Arrival Acceptance Form
Click here for availability charts
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