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IdyllicPrague Will Write to You

IdyllicPrague will write a letter to you, confirming your holiday and providing more information, including
detailed contact information and telephone numbers.  But before we write to you we will need the following:-

bulletCorrespondence address so that we can write to you
bulletMobile telephone number on which we can contact you in the Czech Republic
bulletWhether you are travelling by car/bus/train/flight etc
bulletIf you are flying, it is very helpful if we know your departure airport, flight number and arrival time at Prague Airport
bulletWhen you expect to arrive at your Cottage (which should be between 15:00 or 20:00, if not, please discuss with us)
bulletCzech Law requires us to send all your passport details to the Czech Police Computer via a spread sheet that we will send to you

Tell Us When You Will Arrive

Please send us several SMS telephone text messages so that we know when you will arrive.  Something like this: -

    -    Bill Gates leaving Geneva 06:45 expected arrival 15:30

    -    Bill Gates passing Karlsruhe 11:50 expected arrival 16:25

    -    Bill Gates crossing Czech Border 14:10 expected arrival 16:20

    -    Bill Gates expected arrival 16:35

Please understand that the IdyllicPrague team have young families, and have to travel to the Cottage to Greet you.
They will give you the most wonderful warm friendly welcome and treat you with great respect.  But please return
that respect.  If you are delayed, please let them know.   Recently a group arrived at Prague railway station,
sent a message that they would be at the Cottage in an hour, but were then so entranced by Prague that
they delayed several hours without communicating and without responding to any of our messages.  If something
similar happens again we reserve the right to lock the Cottage and Greet the arriving Guest the following day,
without compensation

Meet Us at The IdyllicPrague Cottage

bullet    Directions to Conifer Cottage are here
bullet    Directions to Cherry Tree Cottage are here

Alternative Meeting Point

As an alternative Meeting Point, we suggest Pub/Restaurant
Restaurace Ve Mlejně Únětická Černý Vůl 252 62 
https://idyllicprague.smugmug.com/Pubs-and-Restaurants/Pub-Restaurant-Ve-Mlejně/
 

 

Arriving at IdyllicPrague.com 

After your payment for your IdyllicPrague.com holiday has been received,
IdyllicPrague.com will post an information pack to you.  This information
pack will include a Letter acknowledging your payment and some Vouchers

The Vouchers might include

bullet Vouchers for an IdyllicPrague.com "Welcome Pack"
 
bullet Vouchers for bicycle rental for your use during your holiday
 
On presentation of your payment Letter, Tereza will give you your Keys,
will show you to your Cottage, and will ask you to sign an "Arrival Acceptance Form". 
She will exchange your Vouchers for a "Welcome Pack", bicycles, etc.

Subject to availability, the "Welcome Pack" usually includes a bottle of sparkling Dobra Voda mineral water, a bottle of still Dobra Voda mineral water, a bottle of Bohemia Sekt Champagne, 1l milk, a small supply of tea, coffee, sugar, salt, soap, toilet paper, kitchen towel and get-you-started bus/metro tickets.
 

IdyllicPrague.com may also offer a personal greeting service by prior agreement

Personal Greeting Service

We recommend our Personal Greeting Service,
which has been highly praised by our Guests. 

IdyllicPrague offer a Personal Greeting Service if requested. 
A bilingual member of the IdyllicPrague team will collect you from:-

    -    Prague Airport

    -    Prague City Centre or any of the

    -    Prague Railway, Bus or Coach stations

by prior arrangement.  The cost is approximately:-

EUR €70 for  3 people EUR €90 for  7 people EUR €110 for 11 people
EUR €130 for 15 people EUR €150 for 19 people EUR €170 for 23 people

Payment must be received at least a week before the start of your holiday, but we recommend
booking the service several weeks in advance to avoid disappointment.

The IdyllicPrague.com representative will be waiting to greet you in Prague Airport arrival hall,
will organise taxis for you (included in the price) and will provide you with useful information as
you drive to your idyllicPrague.com holiday Cottage.

You may wish to consider "shopping on arrival" - click here.

To assist us to meet you at Prague Airport, please provide us with: -

    -    arrival time

    -    arrival terminal

    -    departure airport (where you are flying from - important, but often forgotten!)

    -    flight number

    -    a mobile telephone number on which we can contact you in Prague Airport

Normally meeting Guests at Prague Airport is very straightforward and easy.
But when problems occur, being able to contact you on your mobile telephone
can be very helpful. The occasional problems that do occur are

1)    Delayed (or even re-routed) flight

2)    Baggage delay. (If your luggage is seriously delayed, give the "luggage desk"
your destination address (the Cottage address), and leave the airport without
your luggage.  It is our experience so far that the luggage will always find you
in the end - usually arriving at the Cottage the next day.)

    The most common "lost luggage" problem we experience in Prague is that
the luggage came through extremely quickly, and has been lifted off the
carousel before you arrived in the baggage hall. So, if your luggage is not
going round and round on the luggage belt carousel, try looking for a stack
of cases nearby - maybe your luggage is neatly stacked there.

3)    Sometimes there is a delay of an hour or more for non-EU passports.

But our experiences are good, problems do not often occur.

Here is a photo of the IdyllicPrague.com Chauffeur Dan Svanda greeting a
Guest at Prague Airport: -

 

Shopping-on-Arrival

By prior arrangement only, for a small fee Dan will assist arriving Guests
with Supermarket shopping on arrival.  Please pay directly to Dan, to cover
additional parking fees and taxi waiting time. 

Click here for details of shopping-on-arrival.  Click here for local shopping.

Pizza Delivery

For Pizza Delivery phone +420 220 920 772 or click here

Airport Collection

The IdyllicPrague team believe that a professional, efficient, friendly, trouble free
greeting on arrival is very important to the success of our Guests holidays, and we
are absolutely delighted that our Guests regularly praise the IdyllicPrague team
for the way in which they were greeted on arrival.  (For details click here.)

Airport collection requires a particular set of skills.  The Greeter needs to
be totally trustworthy and be extraordinarily reliable.  The Greeter needs to have
an excellent command of languages, and a good knowledge of Prague Airport,
the airline systems and the information systems that help us to track flights. 
The Greeter also needs to be a professional chauffeur with a good vehicle and/or
have an excellent understanding of the airport taxi system.

The IdyllicPrague team is a small team, who are great at helping each other out.
Clearly no individual member of the team can be available to Guests 24 hours per day
7 days per week 365Ľ days per year.  When Guests arrive at unusual hours it does
become more difficult and expensive for IdyllicPrague to provide the same level of
excellent service. 

If you are arriving outside 08:00 - 20:00 or need multiple airport collections, please
discuss it with us as soon as possible.  The sooner you discuss it with us, the better
the chance that we can find a solution that is excellent for everyone, and the easier
it will be for the IdyllicPrague team to schedule their work and their lives around your arrival time.

Guests taking taxis from Airport to Cottages

Unscrupulous taxis.  We do emphasise to all our Guests to only ever use "AAA Taxi" or "Profi Taxi".
but other unscrupulous taxis are very adept at persuading even the most experienced and canny
travellers to use their cabs.  This can be an expensive time wasting mistake.

Lost taxis.   Even good taxis will sometimes fail to find the Cottage address.  When they
fail to find the address in their map books, or when they "drive in hope" and then fail to remember
the area, it is too easy for them to assume that the newly arrived foreigner has the wrong address.
But please do not let this concern you - click here for help with this problem.

Guiding Taxis to Cottages

It does occasionally happen that, a Guest experiences a minor problem directing a taxi,
but this has always been easily dealt with.  Please do not worry, no Guest has ever
reported a significant problem.   In our experience AAA Taxi drivers are nearly always excellent -
friendly, helpful, efficient and extremely honest.  For more details click here.
However if you do have any concern, our suggestions include

Phone for help.  Telephone a member of the IdyllicPrague team on your mobile telephone, and then
hand the mobile telephone to the taxi driver.  We can sort out any difficulties for you by talking to the
taxi driver on your behalf in Czech.

Taxi cards.  IdyllicPrague supply Guests with "Get-Me-Home" driving instructions on a small card.
Just hand the card to the taxi driver - it tells him everything he needs to know to drive you to your Cottage.

Point-And-Go.  IdyllicPrague supply Guests with "Point-And-Go" taxi instructions on an A4 sheet.
Just show the sheet to the taxi driver and point to your destination - it tells him everything he needs to know.

Ask for the Garden Centre.  Just ask the taxi driver to drive to www.Trees.cz   This garden centre is extremely well signposted, and very near to the Cottages.  You will recognise where you are and you will be able to complete the journey just by pointing out the directions.  Or if you prefer you can just walk from the Garden Centre to your Cottage, it is only a few hundred yards away.

Ask for "dispatching".  Ask the taxi driver to contact dispatching by telephone for the address. (These
words are very similar in Czech, so will easily be understood.)  If you give the home telephone number
of your Cottage to an AAA Taxi driver, dispatching can use the telephone number to instantly find the
address and directions to the address, on the AAA dispatching computer.

Guests arriving in Prague by car

All Guests who have arrived in their own car have complimented us on our driving directions,
and report that they experienced no difficulties.  If you are arriving outside 08:00-20:00 click here.

Click here for directions for driving to Conifer Cottage

Click here for directions for driving to Cherry Tree Cottage

Click here for directions for driving to U Černého Vola Restaurace

Click here for directions for driving to Ve Mlejne Restaurace

Click here for a map showing Cerny Vul just outside Prague

Click here for obsolete Greeting details