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All Guests will be asked to sign an Arrival Acceptance Form and a police registration form click here

For details of our price policy click here.  Click here for an independent booking guarantee.

Included in the Payment

Payment includes (subject to conditions and availability)

IdyllicPrague is committed to providing their Guests with outstanding holiday
excellence, and strives to keep the Cottage in pristine condition.  If any breakage
or malfunction occurs, please inform us and we will endeavour to rectify the
problem as swiftly as practical.  In the unlikely event that a breakage or malfunction
occurs prior to your arrival, and a repair or replacement cannot be achieved prior
to your arrival, we will endeavour to notify you of the problem and the action
being taken.


As this is a public open access website, some details have been ##suppressed##
below.  We will provide you with the missing details when you contact us.

We currently offer a choice of 5 methods of payment

1) Personal cheque made out to "######" and posted to "IdyllicPrague" 33 Daws Lane
London NW7 4SD. Our experience has been that only a simple cheque is needed and cheques
can be from any country in any currency - all the different cheques we have received so far have
all worked OK!   Note that the cheque needs to be payable to "######" not "IdyllicPrague" please.
This is because "##### s.r.o." which trades as "IdyllicPrague.com" is a Czech company not a UK company. 

2) Bank Transfer to "######" CitiBank GBP 30-00-45 ##### Citibank PO BOX 49930 London SE5 7XT

3) Bank Transfer to "######" CitiBank GBP 30-00-45 ##### IBAN GB 92 CITI ########
Swift CITIGB2L Citibank International Plc Global Consumer Banking PO BOX 49930 London SE5 7XT United Kingdom

4) Bank Transfer to "##### s.r.o." Bank:Komercni Banka Address:Na Prikope 33 114 07 Prague Czech Republic
Account: #######  IBAN:CZ####### SWIFTBIC: KOMBCZPP   

5) Credit and Debit Card payments by telephone through WorldPay. 
Cards accepted include MasterCard, Maestro, Visa, Discover, Diners Club, JCB and American Express.    
We charge a transaction fee of 3% for Europe and 6% for Rest-of-World and Commercial Cards

If you are sending GBP, please use (1), (2), (3) or (5).  For all other currencies, please use (1), (4) or (5)

Payment should be on the basis "sender pays all costs".  Please make certain that
you have paid in full well in advance of your holiday - post, and banks often malfunction
and it is horrid for all of us if we are anxiously waiting for a payment to arrive just before
the start of a holiday, uncertain if the holiday will be able to proceed. 

Payment is on the basis of payment that arrives, not payment that is sent. 
Sadly the international banking system is quite greedy - when transmitting money
internationally banks often deduct a "sending fee", an "intermediary fee" and then
give a poor exchange rate.  Obviously we will pay any banking costs charged by our
own bank, but we do ask that the full payment amount for your holiday arrives in
our bank account.  We have bank accounts in GBP, USD and CZK.  Click here for more details.

We never use PayPal under any circumstances.


We will reserve your dates when we have received a 50+% deposit from you.  Sadly
it often happens that several Guests ask to book conflicting dates.  This is a horrid
situation for us but we try to be as fair to everyone as we possibly can be.  So if
more than one Guest asks to reserve the same dates we will try to see if some
flexibility will give everyone the holiday that they want, but if that is not possible
then we have to award the reservation on the basis of the first deposit we received.  Click here

If you have recently enquired about a date, but your deposit has not yet been
received, we will endeavour to notify you if another Guest enquires about a
conflicting date.

Once a 50+% payment has been received from you, then your dates are reserved. 
Every eMail and letter we send to you will always include your name and the
arrival date and the departure date of your holiday in the "Subject".  Despite
taking the utmost care misunderstandings can occur, so if you spot any
discrepancy or have any concerns at all, please tell us immediately.

If you initially send only a 50% deposit then please send the balance 8 weeks
before your holiday arrival date.  This is essential to secure your booking.
But please also consider sending 100% from the outset - it is a lot less work for everyone if you do!

Refunds and Insurance

Our relationship with our Guests is our top priority.  In circumstances of misfortunate and mishap,
including Covid-19, IdyllicPrague are proud to have acted swiftly and generously in providing
our Guests with full refunds, even though there was no obligation for IdyllicPrague to do so.
For more details of Covid-19 refunds, click here

IdyllicPrague do, however, expect their Guests to purchase standard holiday insurance for their
holidays.   This should cover cancellations, and all standard misfortunes that can occur in a holiday.
In addition, the "Holiday Portal" companies such as HomeAway, Booking.com AirBnB etc
try to justify their exorbitant fees by claiming that they are providing some form of insurance. 
We are mystified as to just what that insurance might be, but we do recommend that you try
claiming from them if you have paid that extra fee

For the avoidance of doubt, while IdyllicPrague have acted generously in the past, these were
acts of generosity not obligation.  It is a condition of your rental with IdyllicPrague that you
purchase normal independent travel holiday insurance to cover all the typical eventualities of
your holiday in the normal manner.  No insurance is included in the fee that you pay to
IdyllicPrague and consequently no insurance is provided

Deposit Refund

The purpose of the deposit is to protect IdyllicPrague from losses incurred as a
result of late cancellation of reserved dates.  So we will always refund a deposit
if we can - our intention is only to withhold the actual losses incurred.

When you send a payment to IdyllicPrague.com, IdyllicPrague.com pay their
bank charges and IdyllicPrague.com ask you to pay your bank charges (for
more details click here).  However when IdyllicPrague.com send you a refund
they will deduct their bank charges that were directly incurred in the transaction.
In other words the refund will be "cost neutral" to IdyllicPrague.com.  Our experience
has been that posting a cheque to you is the best, cheapest and easiest option.
If that does not work we will transfer the money bank to bank electronically.
We never use PayPal under any circumstances.

IdyllicPrague will make every reasonable effort to pay an agreed refund to you, but no
more than "every reasonable effort".  We will be grateful for your assistance in helping us
to ensure that an appropriate refund is delivered to you as quickly and easily to you, at
the minimum cost of transfer.

Sadly IdyllicPrague may have to be slow in paying a refund in order to protect themselves
from the "Overpayment Scam" click here

Security/Breakage Deposit

IdyllicPrague do not ask their Guests for a Security Deposit or a Breakage Deposit.
However IdyllicPrague do reserve the right to ask Guests to reimburse the cost of
breakages where IdyllicPrague consider that to be appropriate.  Click here for
more details.


Change Control

This table records the changes made to this web page

Date Change
2006/05/06 IdyllicPrague/Payment.htm published
2006/05/19 "Change Control" table added
2006/05/21 Paragraph "Payment on the basis "sender pays all costs" added
2006/05/25 Paragraph "Payment by PayPal temporarily withdrawn" added
2006/06/12 "Payment that arrives" added
2006/06/12 Free metro tickets added
2006/08/01 Provision of mobile telephone and SIM card updated
2006/09/03 "No pets" added
2006/09/03 Arrival and departure times revised
2006/10/19 Arrival Acceptance Form added
2007/01/29 Free Transfer "to/from" Prague airport changed to "from"
2008/03/08 Methods of payment updated
2008/08/02 Methods of payment updated
2009/11/08 Subsidised Airport Collection edited

Click here for availability charts

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